Tag: Culture

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Powerful Lessons from Slaying the Dragon: Nurturing Employee Well Being

In the cutthroat realm of corporate decisions and profit margins, the cautionary tale of TSR, vividly depicted in Ben Rigg’s “Slaying the Dragon,” serves as a stark reminder of the profound impact choices can have on staff culture and loyalty. In this blog post, we’ll delve into the benefits of prioritizing employee well-being, drawing inspiration from TSR’s misstep, and explore three practical methods to implement now, emphasizing the importance of learning from history.

The TSR Example: A Warning on Neglecting Employee Well Being

In his book, Rigg masterfully recounts TSR’s ill-fated decision to remove writers’ royalties. Prior to this decision the staff writers, who were being poorly paid, could make significant money through royalty agreements assigned to their work. Of course, this encouraged the team to go above and beyond with the products they were creating. It was a win-win for the company and the employees.

Unfortunately, the leadership stopped seeing it that way. Instead, the Blumes (in their role as the executive), considered the royalty program as giving money away. No consideration was given to the well-being of the staff. In fact Ben states in his book that leadership of TSR considered their staff to be interchangeable and disposable. Ultimately, the move not only shattered the financial stability of those who contributed significantly to the company’s success but also eroded the very fabric of the staff culture that had propelled TSR to greatness. Loyalty evaporated, morale plummeted, and the once-thriving workplace crumbled under the weight of shortsighted decisions.

For more information on the rise and fall of TSR you can check out my recent post on the subject.

Benefits of Employee Well Being, Illustrated by TSR’s Downfall

To many looking after your employees and the benefits it brings them and the company seems obvious. However, the demands of business and the stress of sitting at the top can often obfuscate these advantages. Below, I describe three benefits that come with putting your employee well-being at the top of your leadership agenda.

  1. Enhanced Productivity: TSR’s hasty removal of writers’ royalties in “Slaying the Dragon” stands as a poignant testament to the link between employee well-being and productivity. When staff feel valued and adequately compensated, their dedication soars, driving productivity and fostering a positive work environment. Recognizing and compensating employees for their contributions is not just a moral obligation—it’s a strategic investment in the company’s success.
  2. Improved Employee Retention: The TSR saga serves as a vivid illustration of the repercussions of neglecting employee well-being. The sudden removal of royalties triggered many creatives to leave the business, resulting in the loss of invaluable talent and institutional knowledge. Investing in employee satisfaction and loyalty is a proactive measure to safeguard against the high costs of turnover, recruitment, and training.
  3. Positive Company Culture: The demise of TSR in “Slaying the Dragon” underscores the corrosive impact of a toxic culture. Neglecting the well-being of employees can lead to an environment where creativity stifles, collaboration withers, and collective morale crumbles. Prioritizing employee well-being, on the other hand, nurtures a positive culture where collaboration thrives, and individuals feel supported and valued.
An excellent case study on how not to run a business!

Easy Methods to Demonstrate Care, In Light of TSR’s Mistakes

  1. Regular Check-Ins: Learning from TSR’s lack of communication with its writers, implement regular check-ins to ensure open lines of communication. These meetings provide a platform for employees to voice concerns, share successes, and discuss professional development. Thus, demonstrating a commitment to their well-being and fostering a sense of belonging.
  2. Flexible Work Arrangements: TSR’s failure to adapt to changing circumstances serves as a stark lesson in the importance of flexibility. Offering options such as remote work, flexible hours, or compressed workweeks shows a willingness to accommodate diverse employee needs. Ultimately, contributing to a healthier work-life balance and greater overall satisfaction.
  3. Recognition and Rewards: In the aftermath of TSR’s decision, it’s evident that neglecting to appreciate employee efforts can be catastrophic. Implementing recognition programs, providing bonuses, and organizing team-building activities are tangible ways to express gratitude. Which fosters a positive workplace culture encouraging loyalty and dedication.
Employee well being should be a leadership priority

Final Thoughts

The TSR example, vividly portrayed in “Slaying the Dragon,” serves as a haunting reminder of the consequences of neglecting employee well-being. By prioritizing open communication, flexibility, and recognition, you can build a resilient and positive workplace culture. This not only prevents the pitfalls faced by TSR, i.e. a loss of corporate knowledge and expertise, but also positions your organization for sustained success. In the end, the lessons from history underscore that the foundation of any thriving business is the well being and loyalty of its staff.

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Unlock The Secret Power of Team Names

In any group setting, whether a military unit, Dungeons and Dragons party, or a business team, establishing a sense of identity and camaraderie is crucial. One powerful way to achieve this is by assigning team names. This seemingly simple act can have a profound impact on team culture, cohesion, and performance. Let’s explore how team names have been utilized in various contexts to bring people together and drive outstanding results.

Military Unit: Task Unit Bruiser

An excellent example of how team names can enhance culture and performance comes from Jocko Willink’s Task Unit Bruiser. Jocko Willink, a former Navy SEAL and co-author of the book “Extreme Ownership,” led this elite unit during the Iraq War. By giving his team a strong and formidable name like “Bruiser,” he instilled a sense of pride and toughness in the members. It reinforced their shared identity and the importance of working together as a cohesive unit. The name became a symbol of their shared values and mission, creating a powerful culture of accountability, teamwork, and relentless determination.

Task Unit Bruiser, the name helped forge a culture of hard work and excellence

Military Unit: Unit Hard Luck to Hardcore

Another compelling military example is from the legendary Colonel David Hackworth. During the Korean War, he commanded a struggling infantry unit known as “Unit Hard Luck.” Realizing the negative impact of the name on morale, he rebranded the unit as “Hardcore.” This simple change transformed their mindset, boosting their confidence and belief in their abilities. The new name inspired them to adopt a more resilient and tenacious attitude. Leading to a significant improvement in their performance on the battlefield.

Dungeons and Dragons Party: Critical Role’s Vox Machina

Even in the realm of tabletop role-playing games like Dungeons and Dragons (D&D), team names play a vital role in fostering cohesion and storytelling. Critical Role’s Vox Machina is a famous example. Critical Role is a popular web series where a group of talented voice actors play D&D together. Vox Machina is the name they chose for their adventuring party. The name not only reflects the characters’ diverse backgrounds and abilities but also serves as a symbol of their unity. Facing epic quests and battles, the name became a rallying cry, reinforcing their commitment to each other and their shared goals. It also resonated with the show’s fans, creating a strong community and fanbase. Ultimately, helping them create a multi-million dollar business.

Hankerin Ferinale of Runehammer has been running a campaign for a D&D party who call themselves the “Dirty Jobs Crew”. The naming of the party really helped this group of new players form a cohesive team. Which in turn helped them work together through many crazy adventures. Listening to the session recaps you get a definite sense of the party’s distinctive identity. All fostered from that initial naming of the team.

In my own campaign we have had numerous party’s. Many comprising some of the same players but each with a very distinctive feel to them. The “Heroes of Khursand”, “Salkire Five”, “Bishops Fist” and the “Highgate Devils”. All these groups have revolved around teamwork and having fun in unique ways.

Critical Role turned their team “Vox Machina” into a multi-million dollar business

Business Team: Apple “Geniuses”

Apple’s decision to label their tech support staff as “Geniuses” has had a profound impact on their workplace culture. By bestowing this title upon their employees, Apple has elevated the status of this team. Effectively imbuing them with a sense of expertise and authority. This move not only enhances the confidence and morale of the Geniuses but also fosters a culture of respect within the organization. It encourages other employees to appreciate the valuable contributions made by the team and promotes a collaborative environment where knowledge-sharing and problem-solving are highly valued.

Furthermore, referring to their tech support representatives as Geniuses reflects Apple’s commitment to customer service and excellence. The term Geniuses conveys a sense of mastery and wisdom. In turn, this signals to customers that they can trust these experts to resolve their technical issues efficiently. This approach aligns with Apple’s brand image of delivering innovative and top-notch products backed by exceptional support. The use of this title also encourages the Geniuses to take pride in their roles, leading to a more dedicated and motivated workforce. Overall, Apple’s decision to call their tech support team Geniuses has not only impacted their workplace culture positively but also reinforces their commitment to delivering unparalleled customer service.

Final thoughts

The examples of Task Unit Bruiser, Unit Hard Luck to Hardcore, Vox Machina, and Apple’s “Geniuses” demonstrate the powerful influence of team names on culture and cohesion. Whether in military, gaming, or business contexts, giving a team a meaningful name can foster a shared identity, build camaraderie, and drive exceptional performance. A well-chosen team name instills pride, creates a sense of purpose, and reminds team members that they are part of something greater than themselves. So, whether you’re leading a team or part of one, consider the impact of a name – it might be the catalyst to unlock your team’s full potential.